Contactless Curbside Pickup
 
The Library is offering contactless curbside pick up for materials!
 
1. Visit your online library account and log in to request materials OR
2. Search for Northborough Library items only here.

3. Sign up for a pick up time either by calling the library (508-393-5025, x. 6) or by using our online registration form. 

Please continue reading for all the info about our curbside pickup program. Please note that our pickup procedures are changing as of Tuesday, September 8. Please click here to read more.

What you can request:
You can request just items from Northborough or items from other CWMARS libraries as well. The statewide interlibrary loan delivery service is back up and running again! You can request specific items or ask library staff for recommendations.

You can request up to 20 items (including up to 10 DVDs and 5 video games) by phone, by email, or through your online library account. If requesting items online, please note that they will take longer to arrive if Northborough does not own the title or have it currently available. Also, items coming from other libraries will take longer to arrive than they did before March. 


What we'll do with your items:
All items will be pulled by library staff wearing gloves, checked out on your account, and then placed in a paper bag with your name on it.

All items will be checked out for 3 weeks. You will receive an automatic notification that your items are ready for pick up if there is an email address associated with your library account, but you will still need to reserve a pickup time before coming to get them. The automatic ready for pick up notfication only means that your items are available, but they won't be processed and actually be "ready" for curbside pickup until you have signed up for a pickup time. 

How to pick up your items:
You will need to sign up for a time window to come to the library to pick up your items. You can sign up by phone or through our online registration form. The following time windows will be available:
Monday: Tuesday: Wednesday-Friday Saturday
  10:00-10:50am 10:00-10:50am 9:30-10:20am
  11:00-11:50am 11:00-11:50am 10:30-11:20am
12:00-12:50pm 12:00-12:50pm 12:00-12:50pm 11:30-12:20pm
1:00-1:50pm 1:00-1:50pm 1:00-1:50pm 12:30-1:20pm
2:00-2:50pm 2:00-2:50pm 2:00-3:00pm 1:30-2:20pm
3:00-3:50pm 3:00-3:50pm   2:30-3:50pm
4:00-4:50pm 4:00-4:50pm    
5:00-5:50pm 5:00-5:50pm    
6:00-6:50pm 6:00-6:50pm    

There are several time slots available during each time window. You may come any time during the hour long time period for which you signed up to pick up your items. Any hold requests for local items must be received by 1pm the day before your desired pick up date otherwise they will not be ready until the following day (i.e. requests received by 1pm on Tuesday will be available for pick up on Wednesday and any requests received after 1pm on Tuesday will be available for pick up on Thursday). For any pick ups on Mondays, requests must be received by 1pm on the Saturday before. It may take up to a couple of weeks for items from other libraries to arrive and be available for pickup.

Please sign up for your pickup time with the name that your holds are placed under. If you are planning to pick up holds for multiple family members at once, please either call (508-393-5025, x.6) or email library staff to let us know the list of names whose holds you will be picking up so we can ensure that you get all of your items.

What to do when you arrive to pick up your items:
Pickup procedures will be changing as of Tuesday, September 8! You no longer have to call library staff to let us know you're here or wait for us to bring your items out. There will be a table set up outside the library's main entrance, and your items will be bagged and waiting for you on this table by the start of your time block. You can simply go over to the table, find the bag(s) with your name, and go! Please be sure to wear a mask and maintain 6 feet of social distance if there are others who are also picking up their items at the same time. If you arrive early, please stay back to allow library staff time to safely put out the new batch of items. 


If you miss your pickup time window, please contact us to reschedule. If we don't hear anything from you after you miss a pick up, we will hold your items for 2 days, after which they will be checked in and returned to the shelves.

What to do with returns:
The outdoor book drops are open! All returns must go in the book drops. We will not be accepting any returns at the holds pick up table. If you have a big or bulky item to return that won't fit in the book drop, please contact library staff, and we will let you know how you should handle that return.

Thank you for your patience with this new service. If you have any questions, please feel free to contact us!

Catalog Search and Hold Tutorial




Answers to some of the questions you may have about the library and library services while the building is closed to the public.

Can I still get help with library-related questions?
Yes! Library staff are answering phones and emails, Monday through Friday, 8 a.m. to 4 p.m.

What if I want to use your online resources, but I don't have my card or I forgot my pin?
Send an email to adults@northboroughlibrary.org and let us know what's going on.  We'll get you the information you need as soon as possible.  You may also call us at 508-393-5025 ext 5 Mon. - Friday from 8am - 4 pm

What if I want to use your resources, but I don't have a library card?
Call the Check Out desk at 508-393-5025 ext 6 or email us at circulation@northboroughlibrary.org! We can create a temporary card and give you the information so that you can use all of our digital resources. When the library opens to the public again, just stop by with your ID to grab the physical card!

What do I do with the library books I have at home?

The outdoor book drops are open! All returns must go in the book drops. We will not be accepting any returns at the holds pick up table. If you have a big or bulky item to return that won't fit in the book drop, please contact library staff, and we will let you know how you should handle that return.

I already returned my library items, so why are they still showing up on my account?
We are quarantining all returns for a period of 72 hours before checking them in per guidance from the Massachusetts Library System and the MA Board of Library Commissioners. Also, due to the volume of returns we are currerntly receiving, it is taking longer than normal for us to process them. This means that it may take several days between when you return your items and when they are actually checked in. If you have any questions about any of your items, please feel free to contact library staff.

What about overdue fines and fees?
Any items returned after June 17 will automatically have any fines associated with them waived upon check in. If you have questions about any fines on your account, please contact library staff, and we will be happy to help.